James Shore

"Offing the Off-site Customer" is a simulation for a group of five or more people. It can be finished in an under an hour, including time for discussion. This simulation demonstrates the difference between having a customer onsite and working directly with a programming team and having the same customer offsite, working through intermediaries or written documents.

In addition to providing a pointed demonstration of the value of an on-site customer, this simulation is a lot of fun. It works well as a brown-bag lunch and makes a great icebreaker for a larger workshop.

You can lead this presentation yourself! I've included all the materials you need right here:

• Presenter Guide
• Handouts